In order to ensure your request is routed properly and is not subject to delays, follow these steps to confirm that you are signed in to the platform prior to submission.
Choose the Sign In option at freestarhelp.zendesk.com:
Enter your unique credentials:
If you have yet to create your account, click on the 'Sign up' option and follow the verification steps.
Once successfully signed in, you will see your name populate in the top right corner of the window:
Fill out the relevant form details pertaining to your request. Upon a successful submission, the confirmation screen will look like this:
In the event you are unable to submit a ticket successfully, please submit your request to techsupport@freestar.io and our team will reach out as soon as possible.